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Warranty Terms & Conditions |
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This Limited Warranty is in addition to, and does not affect your
legal (statutory) rights under your applicable national laws relating to the
sale of consumer products.
Nivag International Limited ("Nivag") provides this Limited Warranty to
person who has purchased the SMS technology Australia PTY Ltds product(s)
included in the sales package ("Product").
Nivagwarrants to you that during the warranty period Nivag or a Nivag
authorised service company will in a commercially reasonable time remedy
defects in materials, design and workmanship free of charge by repairing or,
should Nivag in its absolute discretion deem it necessary, replacing the
Product in accordance with this Limited Warranty (unless otherwise required
by law). This Limited Warranty is only valid and enforceable in the country
where you have purchased the Product provided that it is intended for sale
in that country. |
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| Warranty Period |
The warranty period starts at the time of Product's original purchase by the
first end-user. The Product may consist of several different parts and
different parts may be covered by a different warranty period (hereinafter
"Warranty Period"). The different Warranty Periods are:
A. twelve (12) months for the mobile device
and accessories (whether included in the mobile device sales package or sold
separately) other than the consumable parts and accessories listed in (b)
and (c) below;
B. six (6) months for the following consumable
parts and accessories: batteries, chargers, desk stands, headsets, cables
and covers; and
C. ninety (90) days for the media on which
any software is provided,e.g. CD-rom, memory card.
As far as your national laws permit, the Warranty Period will not be
extended or renewed or otherwise affected due to subsequent resale, repair
or replacement of the Product. However, repaired part(s) will be warranted
for the remainder of the original Warranty Period or for sixty (60) days
from the date of repair, whichever is longer. |
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| How to get warranty service. |
If you wish to make a claim under the Limited Warranty, you may call the
Nivag call centre (where this is available and please note national rates
apply to calls) and/or where necessary, return your Product or the affected
part (if it is not the entire Product) to a Nivag care centre or Nivag
designated service location. Information about Nivag care centres, Nivag
designated service locations and Nivag call centres can be found at local
Nivag web pages where available.
You must return your Product or the affected part (if it is not the entire
Product) to a Nivag care centre or Nivag designated service location before
the expiry of the Warranty Period.
When making a Limited Warranty claim you have to present: a) the Product (or
affected part thereto), b) the legible and unmodified original proof of
purchase, which clearly indicates the name and address of the seller, the
date and place of purchase, the product type and the IMEI or other serial
number.
This Limited Warranty extends only to the original first end-user of the
Product and is not assignable or transferable to any subsequent
purchaser/end-user. |
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| What is not covered? |
1. This Limited Warranty does not cover user
manuals or any third party software, settings, content, data or links,
whether included/downloaded in the Product, whether included during
instalment, assembly, shipping or at any other time in the delivery chain or
otherwise and in any way acquired by you. To the extent permitted by
applicable law(s), Nivag does not warrant that any SMS technology Australia
PTY Ltd software will meet your requirements, will work in combination with
any hardware or software applications provided by a third party, that the
operation of the software will be uninterrupted or error free or that any
defects in the software are correctable or will be corrected.
2. This Limited Warranty does not cover a)
normal wear and tear (including, without limitation, wear and tear of camera
lenses, batteries or displays), b) transport costs, c) defects caused by
rough handling (including, without limitation, defects caused by sharp
items, by bending, compressing or dropping, etc), d) defects or damage
caused by misuse of the Product, including use that is contrary to the
instructions provided by SMS technology Australia PTY Ltd (e.g. as set out
in the Product's user guide) and/or e) other acts beyond the reasonable
control of Nivag.
3. This Limited Warranty does not cover
defects or alleged defects caused by the fact that the Product was used
with, or connected to, a product, accessories, software and/or service not
manufactured, supplied or authorised by Nivag or was used otherwise than for
its intended use. Defects can be caused by viruses from your or from a third
party's unauthorised access to services, other accounts, computer systems or
networks. This unauthorised access can take place through hacking,
password-mining or through a variety of other means.
4. This Limited Warranty does not cover
defects caused by the fact that the battery has been short-circuited or by
the fact that the seals of the battery enclosure or the cells are broken or
show evidence of tampering or by the fact that the battery has been used in
equipment other than those for which it has been specified.
5. This Limited Warranty does not apply if the
Product has been opened, modified or repaired by anyone other than an
authorised service centre, if it is repaired using unauthorised spare parts
or if the Product´s serial number, the mobile accessory date code or the
IMEI number has been removed, erased, defaced, altered or are illegible in
any way and this shall be determined in the sole discretion of Nivag.
6. This Limited Warranty does not apply if the
Product has been exposed to moisture, to dampness or to extreme thermal or
environmental conditions or to rapid changes in such conditions, to
corrosion, to oxidation, to spillage of food or liquid or to influence from
chemical products. |
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| Other important notices |
A third party, independent operator provides the SIM card and cellular
and/or other network or system on which the Product operates. Therefore,
Nivag will not accept responsibility under this warranty for the operation,
availability, coverage, services or range of the cellular or other network
or system. Before the Product can be repaired or replaced, the operator may
need to unlock any SIM-lock or other lock that may have been added to lock
the product to a specific network or operator. Accordingly, Nivag does not
accept responsibility for any delays in warranty repairs or for the
inability of Nivag to complete warranty repairs that are caused by the
operator's delay or failure to unlock any SIM-lock or other lock.
Please remember to make back-up copies or keep written records of all
important content and data stored in your Product, because content and data
may be lost during repair or replacement of the Product. Nivag, in a manner
consistent with the provisions of the section entitled "Limitation of
Nivag's Liability" below, to the extent permitted by applicable law(s),
shall not under any circumstances be liable, either expressly or impliedly,
for any damages or losses of any kind whatsoever resulting from loss of,
damage to, or corruption of, content or data during repair or replacement of
the Product.
All parts of the Product or other equipment that Nivag has replaced shall
become the property of Nivag. If the returned Product is found not to be
covered by the terms and conditions of the Limited Warranty, Nivag and its
authorised service companies reserve the right to charge a handling fee.
When repairing or replacing the Product, Nivag may use products or parts
that are new, equivalent to new or re-conditioned.
Your Product may contain country specific elements, including software. If
the Product has been re-exported from its original destination country to
another country, the Product may contain country specific elements that are
not considered to be a defect under this Limited Warranty. |
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| Limitation of Nivag's liability |
This Limited Warranty is your sole and exclusive remedy against Nivag and
Nivag's sole and exclusive liability in respect of defects in your Product.
However, this Limited Warranty shall neither exclude nor limit i) any of
your legal (statutory) rights under the applicable national laws or ii) any
of your rights against the seller of the Product.
This Limited Warranty replaces all other Nivag warranties and liabilities,
whether oral, written, (non-mandatory) statutory, contractual, in tort or
otherwise, including, without limitation, and where permitted by applicable
law, any implied conditions, warranties or other terms as to satisfactory
quality or fitness for purpose. To the extent permitted by applicable law(s)
Nivag does not assume any liability for loss of or damage to or corruption
of data, for any loss of profit, loss of use of Products or functionality,
loss of business, loss of contracts, loss of revenues or loss of anticipated
savings, increased costs or expenses or for any indirect loss or damage,
consequential loss or damage or special loss or damage. To the extent
permitted by applicable law, Nivag´s liability shall be limited to the
purchase value of the Product. The above limitations shall not apply to
death or personal injury resulting from Nivag´s proven negligence. |
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| Statutory obligations |
This Limited Warranty must be read subject to any statutory provisions that
imply warranties or conditions into this Limited Warranty that cannot be
excluded, restricted or modified or cannot be excluded, restricted or
modified except to a limited extent. If such statutory provisions apply, to
the extent to which Nivag is able to do so, its liability under those
provisions will be limited, at its option to, in the case of goods: the
replacement of the goods or the supply of equivalent goods, the repair of
the goods, the payment of the cost of replacing the goods or of acquiring
equivalent goods, or the payment of the cost of having the goods repaired;
and in the case of services: the supplying of the services again or the
payment of the cost of having the services supplied again.
Your Product is a sophisticated electronic device. Nivag strongly
encourages you to familiarise yourself with the user guide and instructions
provided with and for the Product. Please also note that the Product might
contain high precision displays, camera lenses and other such parts, which
could be scratched or otherwise damaged if not handled very carefully. |
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| All warranty information, product features and specifications are
subject to change without notice. |
Nivag International Limited
Level 30
Six Battery Road
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